Terms of service
KLEINSTEIN CO., LTD.
DIRECTOR OF BUSINESS OPERATION
REGISTERED LEGAL ADDRESS
Gran Casa Minamiaoyama 2F, 4-17-33 Minami Aoyama, Minato-ku, Tokyo 107-0062
- VAT（10%）- Not applied to order from outside Japan.
- Shipping Fee：JAPAN 1,000 yen (tax included) / OVERSEA DHL and EMS charge.
- Convenience store transaction fee (Domestic Order Only): 330 yen (tax included).
We usually ship within 3 business days (Excluding reserved items, out-of-stock items, and items for which there is no confirmation in the order).
As a general rule, we only sell products that are marked as being in stock on the website. We will contact you via e-mail when the product you ordered is out of stock.
We accept the following payment methods:
- Credit Card
- Amazon Pay
- Google Pay
- Shop Pay
- Convenience Store Payment (Domestic customer only)
- Credit Card: Depends on your credit card's closing date. Please contact with your card issuer regarding term details.
- Convenience Store: The payment must be made within 3 days of the date of order.
- Within 5 days of receipt of the item (unless otherwise stipulated by the manufacturer's warranty or law for products with problems or defects)
- Trying on clothing indoors only.
- The item must be complete with delivery note, wrapping paper, box, tags and accessories (please note that we cannot accept returns or exchanges if the tags or accessories are detached from the item).
- If there is no significant change in the condition of the product or its exterior.
We do not accept returns of merchandise for any customer's own reason. If you have any questions about the product specifications or color, please contact us before purchasing.
In case you received faulty product：
Please make sure to check for any discrepancies between the contents of your order and the items you ordered, and that there are no defects in the items. If you wish to return your item after you find a discrepancy between your order and the item you ordered, or if you wish to return the item after finding a defective part, please contact us within 5 days of receipt of the item by email or by using the contact form.
The conditions for returning an item are as follows:
All commercial transaction made through this website shall be governed exclusively by and construed in accordance with the laws of Japan.
We and customer agree that any dispute arising from and/or in connection with this Agreement shall be finally settled by arbitration in Tokyo, in accordance with the Commercial Arbitration Rules of The Japan Commercial Arbitration Association.