• CONTACT
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  • SHIPPING POLICY
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  • REFUND POLICY
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  • FAQ
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  • PRIVACY POLICY
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  • LEGAL NOTICE
    •
  • TERMS OF SERVICE

    • Terms of service

    SELLER

    KLEINSTEIN CO., LTD.


    BUSINESS NAME

    BIÉDE


    DIRECTOR OF BUSINESS OPERATION

    Yusuke Koishi


    REGISTERED LEGAL ADDRESS

    Gran Casa Minamiaoyama 2F, 4-17-33 Minami Aoyama, Minato-ku, Tokyo 107-0062

    EXTRA CHARGE

    Customers in Japan:
    ・Consumption tax (10%)
    ・Delivery fee: 880 JPY (tax included)
    ・Convenience store transaction fee (for KOMOJU payment): 190 JPY
    ・Bank transfer fee (for KOMOJU bank transfer payment): Depends on the bank in use

    Overseas customers:

    ・Shipping fee: Shipping fee varies depending on the customer's address,  please contact WorldShippingBiz for further details.
    ・Payment processing fee and Custom charge.
    If you use WorldShippingBiz, 10% processing fee will be applied on the total purchase price and shipping cost. For more information, please contact WordShippingBiz for further details.

    DELIVERY

    ・General Case: We usually ship within 2 to 3 business days. However, the shipping timing may vary depending on the timing of payment completion. For more details, please visit our Shipping Policy. (Except for pre-ordered products, out-of-stock products, and when there is a problem with the order details.)

    ・In the case of convenience store payment (In Japan order):     The product will be shipped after the payment is received. Depending on the timing of your payment, your order may not be shipped on the same day. If you wish for prompt delivery, please complete the payment at the convenience store on the day you place the order.


    AVAILABILITY

    As a general rule, we only sell products that are marked as being in stock on the website. We will contact you via e-mail when the product you ordered is out of stock.

    PAYMENT METHOD

    We accept the following payment methods:

    • Credit Card
    • AliPay（支付宝）
    • Amazon Pay
    • Google Pay
    • Shop Pay
    • PayPal
    • PayPay
    • Convenience Store Payment (Domestic customer only)

    PAYMENT TERM

  • Credit Card: Depends on your credit card's closing date. Please contact with your card issuer regarding term details.
  • Convenience Store: The payment must be made within 3 days of the date of order.

  • RETURN

    Please visit our Refund Policy.

    GOVERNING LAW

    All commercial transaction made through this website shall be governed exclusively by and construed in accordance with the laws of Japan.

    We and customer agree that any dispute arising from and/or in connection with this Agreement shall be finally settled by arbitration in Tokyo, in accordance with the Commercial Arbitration Rules of The Japan Commercial Arbitration Association.

    CONTACT E-MAIL

    store@biede.jp

    WEBSITE

    https://biede.jp