CUSTOMER CARE

TOKYO, JAPAN

Contact

Contact

For product, press, orders and delivery, use and care, repairs and aftercare, or other enquiries, please use the form below.

We aim to reply within three business days. Some enquiries may take longer while we confirm the details. If you use a carrier email address, please make sure you can receive messages from biede.jp.

Choose the option closest to your enquiry.
Please include this for a product you are considering or already own.
Please include this if your enquiry relates to an order.
For product selection, tell us how you plan to use it, what you carry, and your preferred capacity or way of carrying. For care or repair, include the product, place and date of purchase, and its condition. For repairs, we will confirm availability, cost and timing after review; some products or purchase channels may not be eligible. If photographs are needed, we will explain how to send them in our reply.

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Press & wholesale enquiries

For editorial loans, new retail partnerships, or other brand enquiries, please include your project, publication and product requirements, then contact us at one of the addresses below.

Press pr@biede.jp

Wholesale sales@biede.jp

BIÉDE OFFICE

Company: 株式会社クラインシュタイン / KLEINSTEIN CO., LTD.

東京都港区南青山4-17-33 グランカーサ南青山2F

WEBSITE: kleinstein.com

BIÉDE MINAMIAOYAMA

BIÉDE's own store. Please see the store information below before your visit.

〒107-0062 東京都港区南青山4-24-4 1F STEIN BOX

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